Refund & Cancellation Policy

1. Principles of Our Billing Policy

At TattooDesignPro, we are dedicated to providing powerful, studio-grade AI tools for tattoo artists and enthusiasts worldwide. Because our services deliver instantaneous digital assets, high-resolution stencil exports, and cloud GPU processing at the moment of request, this Refund Policy balances fairness to users with the real computing costs incurred by our infrastructure.

2. Subscriptions & Instant Self-Service Cancellation

You maintain total control over your recurring subscription at all times. You can cancel your subscription whenever you wish without having to speak with a sales representative:

• How to Cancel: Navigate to your Account Billing dashboard and click "Manage Subscription" to access the Stripe Customer Portal.
• End-of-Period Access: Upon cancelling, your subscription will remain active until the end of your prepaid billing period. You will retain full access to your plan features and remaining quota until that date.
• Zero Future Charges: Once cancelled, you will never be charged for future billing cycles unless you choose to reactivate.

3. First-Time Subscriber 7-Day Guarantee

We want you to explore TattooDesignPro with complete confidence. If you purchase a paid subscription for the first time and find that the platform does not fit your workflow, you are eligible for a 100% full refund provided that:

• Your written request is submitted within seven (7) calendar days of the initial purchase date.
• You have consumed zero (0) generation credits and downloaded zero stencils from your account quota.

4. Technical Failures & Credit Restitution

If a platform error, cloud GPU timeout, or system failure deducts credits from your balance without successfully delivering your generated tattoo artwork or thermal stencil, our engineering team will automatically or manually restore your missing credits within 48 hours. If we are unable to resolve the technical disruption, we will issue a direct prorated refund for affected transactions.

5. Non-Refundable Circumstances

To prevent abusive exploitation of AI server infrastructure, refunds cannot be issued in the following scenarios:

• Credits that have already been expended on successful AI generations or stencil vectorizations.
• Artistic preferences or subjective dissatisfaction with generated concepts (we provide extensive prompt editing, negative prompt filters, and reference uploads to refine outputs).
• Requests submitted after the expiration of the 7-day guarantee window.
• Accounts terminated due to violations of our Terms of Use or Acceptable Use Policy.

7. Chargebacks & Friendly Resolution

If you ever notice a charge you do not recognize, please reach out to us at support@tattoodesignpro.com before filing a bank chargeback dispute. Bank disputes can freeze account balances for up to 90 days, whereas our team can typically identify and resolve unauthorized or duplicate billing within 24 to 48 hours.